• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-12-2020 05:00 AM

HP Recommended
Product: Pavilion laptop 15-cs3xxx
Operating System: iOS

I have recently bought a HP pavilion laptop mainly for storing and working with my iphone photos/videos.  When I transferred my iphone photos onto the laptop, they all transferred but only some of them can actually be seen and the others say 'IMG_0768.HEIC We can't open this file' when I try to view them.  I would appreciate any advice about how to view these photos.  Thanks!

1 REPLY 1

‎12-12-2020 06:25 AM

HP Recommended

Apple changed the way images are stored in the device.  The new format is the HEIC and Windows has not adopted a natively supported viewer.

If your version of Windows 10 does not like that photo file, see here

https://www.windowscentral.com/how-open-heic-and-hevc-files-windows-10s-photos-app


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.