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‎12-12-2020 05:00 AM

HP Recommended
Product: Pavilion laptop 15-cs3xxx
Operating System: iOS

I have recently bought a HP pavilion laptop mainly for storing and working with my iphone photos/videos.  When I transferred my iphone photos onto the laptop, they all transferred but only some of them can actually be seen and the others say 'IMG_0768.HEIC We can't open this file' when I try to view them.  I would appreciate any advice about how to view these photos.  Thanks!

1 REPLY 1

‎12-12-2020 06:25 AM

HP Recommended

Apple changed the way images are stored in the device.  The new format is the HEIC and Windows has not adopted a natively supported viewer.

If your version of Windows 10 does not like that photo file, see here

https://www.windowscentral.com/how-open-heic-and-hevc-files-windows-10s-photos-app


I'm not an HP employee.
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