Is my Laptop Bluetooth LE capable

[JohnD2117]

I have just replaced my hearing aids, which have Bluetooth ability. When I tried to connect them to my laptop, they appeared as a device on the device list, but they would not connect, as they are LE Bluetooth devices. Is there an upgrade for this problem?

[VikramTheGreat]

Hi @JohnD2117,

Welcome to the HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so here's the solution to your query. We hope it helps you and everyone viewing this post 😊

Your HP ProBook 450 G7 likely supports Bluetooth Low Energy (LE), but not LE Audio, which is a newer protocol specifically designed for hearing aids and other assistive devices.

Even though your hearing aids show up in the device list, they won’t connect unless your laptop supports Bluetooth LE Audio, which requires:

1. Windows 11 version 24H2 or newer
2. LE Audio-capable Bluetooth hardware
3. LE Audio-compatible drivers from HP 

Your ProBook 450 G7, released before 2023, most likely does not have LE Audio-capable hardware, even if it supports Bluetooth LE.

Option 1: Check for LE Audio Support

• Go to Device Manager > Bluetooth > Properties > Details tab
• Look for LE Audio support or LC3 codec under “Supported Features”
• If not listed, your hardware doesn’t support LE Audio

Option 2: Use a USB Bluetooth Adapter

• Buy a USB Bluetooth dongle that supports Bluetooth 5.2 or newer with LE Audio
• Plug it in and install its drivers
• This can enable LE Audio support on older laptops

Option 3: Use the Manufacturer’s App

• Some hearing aids use proprietary protocols like ASHA (Android) or MFi (Apple)
• Check if your hearing aid brand offers a Windows app or a dongle for streaming audio

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

VikramTheGreat

HP Support