Keyboard Backlight not working

[Strakata75]

Hello, the keyboard backlight is not working because the driver which is installed is for a normal keyboard for windows and I have not found a way to install the right driver. What can I do?

[Kuroi_Kenshi]

Hi @Strakata75,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

Kuroi_Kenshi

[Strakata75]

Hi, I have a  Laptop Victus 16 s0010nv

[Kuroi_Kenshi]

Hi @Strakata75,

Thank you for the response.

It’s understandable to look for a specific "driver" when your Victus 16-s0010nv keyboard stays dark, but for this gaming model, the lighting is controlled by the OMEN Gaming Hub software and specialized system utilities rather than a standard Windows keyboard driver. 

Toggle the hardware hotkeys. 

• Locate the F4 key on your Victus keyboard, which is the dedicated backlight toggle.
• Press the F4 key alone, or hold the Fn key while pressing F4 to cycle through the available brightness levels.
• Ensure your laptop is not in "Battery Saver" mode, as this often automatically disables the keyboard backlight to conserve energy. 

Configure Lighting in OMEN Gaming Hub 

• Open the OMEN Gaming Hub application from your Start menu; if you don't have it, download it from the Microsoft Store.
• Select your Victus 16 from the left-hand menu and navigate to the Lighting tab.
• Check that the lighting mode is set to Static or another active effect rather than "Off," and ensure the brightness slider is turned up. 

Update HP System Event Utility

• Go to the HP Software and Driver Downloads page and enter your model number 16-s0010nv
• Download and install the HP System Event Utility under the "Software-Solutions" or "Utility" category, as this software enables the special function keys to communicate with the hardware.
• Restart your laptop and try the Fn + F4 combination again to see if the lights activate. 

Please refer to this document for further assistance. HP Notebook PCs - Using the backlit keyboard 

I hope this helps.

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi

[Strakata75]

Thank you for your help, I have tried all of the above but the backlight does not turn on. The motherboard recently got replaced and from then the backlight does not see to work. I contacted HP and they told me that the problem is the driver.