08-22-2019 05:48 PM
@Lanilei20 I suggest you turn off the mouse keys using the ease of access under control panel and check if that works, meanwhile: please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
In Windows, search for and open Control Panel.
In Control Panel, click Ease of Access.
In the Ease of Access Center, click Change how your keyboard works.
Uncheck the option for Turn on Mouse Keys, and then click OK.
If the Turn on Mouse Keys box was unchecked or the keyboard issue persists, please refer to the following documents:
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee