Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Keyboard and Touchpad Unresponsive

Pavilion x360 m convertible 11m-ad013dx
Microsoft Windows 10 (64-bit)

I upgraded my memory in my laptop and updated the bios before doing so. The computer is now working fine except for the touchpad and keyboard. They are completely unresponsive when booting up. They are still technically working when in the bios load up during bootup. I tried updating the drivers and resetting the windows software. But, none of that has worked. Pls tell me any other things I should try.

HP Support Agent
HP Support Agent
2,379 2,379 109 188
Message 2 of 2
Flag Post
HP Recommended

Keyboard and Touchpad Unresponsive

@alfrecis Welcome to HP Community!


I understand that after upgrading the memory, the keyboard and touchpad unresponsive.


Please let us know which type and speed of memory you have installed on your computer.


Your computer uses  4 GB DDR3L-1600 SDRAM.  Your computer Supports the following conƭgurations

8192 MB (8192 MB × 1) or 4096 MB (4096 MB × 1)


I do recommend to try a CBR which is a Crisis Bios Recovery


The Bios recovery applies only for laptops computers with these steps:


*When the computer is completely off, no lights on nor, fan running


* Press the Windows key on the keyboard (the one near the space bar with the four squares) together with the letter B key


* Hold both keys down, meanwhile you are holding, press and hold the power button 10 sec


* After the 10 secs, release just the power button and keep holding Windows+ B keys for 5 secs more


* After that you can release all the keys, it is normal if the computer remains off. if it still off, press power button once


* it might go to a black screen so wait to see if it run a BIos restore message on the screen and wait until is done.


* if you don't have Bios update message on the screen, retry at least 2nd-time same steps


* If your keyboard works to go to Esc and also to f11, I don't think there is a hardware issue it is just software probably


** You can also try a system restore if previous steps don't work:


* Go tapping Esc when turning on the computer/ go tap f11 once/ select troubleshoot/advance options/ system restore/ select a date before the day you performed the Bios update but not further than 15 days cause is less likely it would work.


* If you can still access to the computer you can check your current Bios Version in System information and its Date


* Go to Hp Website and enter the model or product number of your computer / go for software and drivers and check within the list the Bios versions available on the website. Download and run.


* Make sure to select the correct OPERATING System. You can check by holding windows keys+ Pause key.


I hope these steps can be helpful


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!


0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation