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‎09-22-2024 06:43 AM - edited ‎09-24-2024 06:40 AM

HP Recommended
Product: HP Pavilion x360 Convertible Laptop PC 14-dh0045tx
Operating System: Microsoft Windows 10 (64-bit)

Keyboard and mouse pad is not working once windows loads. Note Keyboard is working while booting. External Key board(USB) is working. I have tried uninstall the drivers still not fixed. I have upgraded OS and BOIS still not working. tried by press holding start button of 6o seconds , did not work. 

Category:
2 REPLIES 2

‎09-22-2024 08:02 AM

HP Recommended

This is the driver for the touchpad and keyboard

https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112541.exe

 

You might also try Microsoft's system file checker for possible OS corruption

 

SFC and DISM are both tools that scan and repair corrupted system files. However, SFC uses a cached version of the files, while DISM uses the internet to download and fix the files.

Try the SFC first and if that gives a message that it cannot fix the problem then try the DISM tool.

Click here for repair instructions.

 

Did this problem happen recently?  If so, try to restore your PC to the last time it was working correctly

 

This video describes how to use a restore point. 
https://www.youtube.com/watch?v=sixGAIiPTlE

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‎09-24-2024 06:39 AM

HP Recommended

provided drive is not compatible my version of OS 22H2 and ran DISM and found no issue.

 

Looks like issue is with not OS but hardware itself(some sensor), is there any why we can check if any sensor is not working properly

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