Keyboard screen showing when switching on computer

[Adi72]

Hi, 

My computer is showing a digital keyboard on the screen when switching on and i can not login or operate the device.

Does anyone know how to remedy this?

thanks 🙂

Adi

[Nirvana_95]

Hi @Adi72

Welcome to the HP Support Community.

I'd like to help! 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

Please get back to us with the details so that we can assist you further.

Have a great day ahead! 

[Nirvana_95]

Hi @Adi72

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Have a great day! 

Thanks! 

[Adi72]

Hi I have a hp envy .

it’s saying bout device not found

hard disk 3fo

f2 system diagnostics 

thank you.. hope you can shed some light on this 

[Nirvana_95]

Thanks for your response.

I see that you are facing hard drive-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please use the link below and let me know the outcome of it: https://support.hp.com/us-en/document/ish_3053911-2842957-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[ub6424]

Hello @Adi72 

Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of your notebook printed in small letters.

best regards

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