RobertoNunes Student
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Keyboard stop working when wifi is turned on

Pavilion G4 2260-br
Microsoft Windows 7 (64-bit)

I bought a notebook HP Pavilion G4 2260-br, that came with Windows 8. It worked fine until some Windows Update that made the keyboard stop working when I turn on the wifi (Actually it is not the whole keyboard, its the backspace, enter and space keys). If a turn off the wifi all the keys start working.

 

Tried to:

1 - Get to a previously backup restoration (the problem persisted)

2 - Update to Windows 10, using offical methods (the problem persisted)

3 - Downgrade to Windows 7 (x32 and x64) with a valid serial key (the problem persisted)

4 - In Win 7 (x64) downloaded all the drivers and installed manually (the problem persisted)

5 - In Win 7 (x64) downloaded the older versions avaiable (the problem persisted)

 

To garantee that the problem isnt in the hardware, booted with a Linux in pendrive and ALL the keys works fine with WIFI ON or OFF.

 

Anyone has the same issues?

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Solved!

Keyboard stop working when wifi is turned on

Hello @RobertoNunes,

 

Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!

 

I read your post about the keyboard issue, and wanted to assist you!  I understand that when the WiFi is on, certain keys on the keyboard will stop working.

 

Just to make sure I have the correct product, would you mind providing me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number: HP Customer Support - Products

 

I see that you already went back to the previous Operating System, and also testing the unit using Linux.  Have you tried uninstalling the Network Adapter, then restarting the notebook?  Please post back with the results.

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

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