Kindle device not connecting to laptop via USB

[Yaslana666]

Recently had an update forced on laptop and now my Kindle device is not found when I connect the cable. Changed cables, tried different ports, checked the driver were installed correctly and even tried to do hard reset of kindle but nothing has worked. The kindle will pop up as a unknown USB device for a second in devices and driver but will disappear again before you can try to open it. Never had this problem before the update and cant seem to remove the update

[Kuroi_Kenshi]

Hi @Yaslana666,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Yaslana666]

Currently running Windows 11, version 23H2. On a HP 00356-02123-54153-AAOEM, I can't find the model number but that is the Product ID number

[Kuroi_Kenshi]

Hi @Yaslana666,

Thank you for the response.

To help us get started on resolving your issue, could you please share the model name of your device?, and any sensitive information like your HP unit's serial number or product number share it via private message! 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you get back up and running! 

Best regards,