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‎05-12-2025 09:38 PM

HP Recommended
Operating System: Microsoft Windows 11

Recently had an update forced on laptop and now my Kindle device is not found when I connect the cable. Changed cables, tried different ports, checked the driver were installed correctly and even tried to do hard reset of kindle but nothing has worked. The kindle will pop up as a unknown USB device for a second in devices and driver but will disappear again before you can try to open it. Never had this problem before the update and cant seem to remove the update

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1 REPLY 1

‎05-14-2025 07:08 AM

HP Recommended

Hi @Yaslana666,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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