• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-22-2019 11:37 PM

HP Recommended
Product: RTL8723DE
Operating System: Microsoft Windows 7 (64-bit)

USB 3.0 DRIVER FOR WINDOWS 7 64BIT, LAPTOP MODEL NO IS RTL8723DE

1 REPLY 1

‎07-23-2019 07:53 AM

HP Recommended

Hi:

 

That is not the model of your notebook.  That is the model of the wireless network adapter your notebook has.

 

If your notebook has an Intel processor and chipset, download, unzip and run the setup application from the driver at the link below...

 

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

 

If your notebook has an AMD processor, download and install the AMD chipset driver from the link below (W10/W7 64 bit).

 

https://www.amd.com/en/support/chipsets/amd-9-series-chipsets/990fx

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.