LMB/RMB do not work on touchpad after update

[FINR]

Yesterday my mouse suddenly stopped registering left and right mouse clicks, although it continued to work otherwise normaly. Simmilarly, my touchpad also stopped making left and right clicks. The only exeption to this was Task Manager. For some reason it was the only programm afected by left and right mouse clicks. The only way to click anything other than inide Task Manager was through touchscreen.  The problem occurred the same day SoftwareComponent Driver Update (1.85.4368.0), although it can be unrelated.

The problem is somewhat solved if I turn off every connected device (mouse and headphones) and restart the notebook. After restarting touchpad clicks work properly. However by connecting any device problem returns and it is once again impossible to click anything with touchpad/mouse.

[Deep_World]

Hi @FINR,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern about touchpad issue , don’t worry let me help you with this.
 

could you please let me know the exact HP laptop model you’re using? This will help us check for any model-specific driver or firmware issues. It would also be useful to know:

• Whether you’ve tried reinstalling or rolling back the driver update.
• If the issue happens with all external devices or only certain ones (like headphones vs. USB mouse).

In the meantime, here are a few troubleshooting steps you can try:

• Driver rollback: Go to Device Manager → Human Interface Devices → right-click the touchpad driver → Properties → Driver tab → Roll Back Driver.
• Update drivers manually: Visit HP Support’s website  https://support.hp.com/ for your laptop model and download the latest touchpad/mouse drivers.
• Disable/enable devices: In Device Manager, disable and re-enable the touchpad and mouse drivers to refresh them.
• Check Windows updates: Sometimes a cumulative update fixes compatibility issues introduced by driver updates.
• Test in Safe Mode: Boot into Safe Mode to see if the issue persists. If clicks work there, it’s likely a driver conflict

I hope this helps.

[FINR]

My model is ENVY 15 ep1xxx. I tried rolling back the driver update, it didn't change anything.  Problem ocures with any device. I will try safe mode and will report if it actually works.

[Deep_World · Accepted solution]

Hi @FINR,

Thanks for your response. 

Thank you for sharing those details with me. I understand rolling back the driver update and still see no improvement, especially since the issue occurs across different devices.

 It’s a good step that you’re planning to test in Safe Mode this will help us determine whether the problem is driver-related or something deeper in the system.

Please let me know how it goes once you’ve tried Safe Mode. 

[FINR]

I think I fixed the problem.  After testing in safe mode and installing 1 additional driver from site I found out that it is problem with my hp mouse.  In safe mode whenever I connected my wireless mouse it repeated error. I tested it with other mouse and everething works fine. Maybe it was driver+mouse error. 

[Deep_World]

Hi @FINR,

Thank you for sharing the detailed troubleshooting steps you’ve taken. Based on what you described, it does sound like the issue is isolated to the HP wireless mouse and its driver. Since the error only occurs when that specific mouse is connected, and other mice work fine, the combination of the driver and the device itself is likely the cause.

We’re glad to hear you’ve already narrowed down the cause. The mouse hardware may be faulty. In that case, replacing the device would be the most reliable solution.

You can reach out to our HP online store to find the best compatible mouse for yourself. 
 

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,

Deep_World