Laptop Goes Black Screen With No Sound, Power Light Stays On

[Parastiedeep]

Hi all. I'm unsure if my issue is actually software or hardware, so I apologize if this is the wrong place to post this. My Pavillion has started to go black screen without any warning. I've noticed that most of the time, it has happened after booting up. It starts up as normal and runs perfectly fine for the first minute or two before the screen turns black and the sound cuts out. No error message comes up and it doesn't reboot itself. The power button light stays on, but it does not respond to clicking or any button pressing. It has started to do this in the middle of other things (such as video chatting) well after starting up. 

It is fully up to date on Windows updates, but when I tried to update BIOS as a recommendation from an HP employee, it would not begin the update. The problem is very inconsistent, so I have no way of knowing if what I try fixes it until it goes black again. The laptop has no physical damage, has never seen water, but I did purchase it from Walmart, which makes two laptops in a row I've gotten from them that had issues. I actually bought this one to replace a Gateway (I'm in college, forgive my ignorance of Gateway) that had a corrupted processor. If anybody has any suggestions as to how to fix this, I would appreciate it!

[Nal_NR]

Hi @Parastiedeep,

Welcome to the HP Support Community. 

I'd like to help!

Let us try these steps and see how it goes. If this does not help, then it could be a hardware issue. 

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Parastiedeep,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!