Laptop display isnt working

[ciara19]

I got a new laptop for christmas. I fell asleep watching it one day and it fell off my bed with the charger still inside. The charger itself was fine although when i try to turn on my laptop a navy kinda black screen pops up then it turns off again. I’ve tried resetting it but nothing will work.

[Deep_World]

Hi @ciara19,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• When you press the power button, do you hear the fans or any other activity inside the laptop?
• Do you see any lights on the keyboard or indicators blinking?

In the meantime, here are a few troubleshooting steps you can try:

• Hard reset: Disconnect the charger, then press and hold the power button for 15–20 seconds. Reconnect the charger and try powering on again.
• External monitor test: Connect the laptop to an external display using HDMI or another port. If the external monitor shows output, the issue may be with the built‑in display.
• BIOS recovery attempt: Hold down the Windows key + B while pressing the power button. This can sometimes trigger BIOS recovery if the system is stuck.
• Minimal boot: If comfortable, remove any connected peripherals (USB devices, SD cards, etc.) and try starting with only the charger connected.
• Check for diagnostic codes: Watch for blinking lights (caps lock, num lock, or power LED). These can indicate hardware errors.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World