Laptop does not detect android mobile phone

[63595963]

I have a problem on connecting my phone to my PC what is the problem please?

[banhien]

Hi,

If you need to copy/transer files bettween your Android phone and your Windows computer, please try

Move files by USB

1. Unlock your Android device.
2. With a USB cable, connect your device to your computer.
3. On your device, tap the "USB for..." notification.
4. Select Transfer files.
5. A file transfer window will open on your computer. Use it to drag files.
6. When you're done, eject your device from Windows.
7. Unplug the USB cable.

More information

    https://support.google.com/nexus/answer/2840804?hl=en

Regards.

[63595963]

the problem continues such that now when I connect the cable to the laptop, the laptop does not recognize my phone

[ZOeyst]

The problem may be caused by various reasons. Did you ever try these tricks:

1. try connecting with another USB cable.

2. install the right USB drivers.

3. update MTP USB device driver.

...

Here are more fixes for you to solve your windows computer not recognize android phone. You can have a try.

[lanahorton]

What if there is NO notification? I plug into my work laptop and am asked if I want to download files. I plug into my home laptop and get nothing. This used to work.

I have an android and am running Windows 7

[lanahorton]

Same problem - no detection. 

[rick-s]

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

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