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carbonitesleep
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Laptop is overheating - HP Pavillion x360

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HP Pavillion x360
Microsoft Windows 10 (64-bit)

I have an HP Pavillion x360 that is immediately overheating as soon as I turn it on. The fan turns on at seemingly full speed, and the top left corner of the keyboard area is very hot to the touch. I worry for the internal components of the computer and wanted to know if this is a defect or a known issue with a fix. It has been some time since I bought the laptop and honestly have not used it much since I am on the work computer everyday. I read that others have had the same problem but could not post a reply to ask how everything went with their issue and was directed to post a new thread by the website. Hoping that you can help.

 

Thank you.

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The_Fossette
HP Support Agent
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@carbonitesleep

 

I reviewed your post and I understand that the computer is overheating.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then run a system test on the computer follow the steps in the below article.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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carbonitesleep
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Hello, the product number of the computer is HP Pavilion x360 - 14m-cd0003dx. I am in the process of downloading the drivers and will see if that helps. Thank you.

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The_Fossette
HP Support Agent
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@carbonitesleep

 

Thank you for the update.

 

Please post your results, as I will be looking forward to hearing from you.

 

Good day!

The_Fossette
I am an HP Employee

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