Laptop is sleeping at 69% battery without showing battery alert

[gauravrajpoot45]

Hello my laptop is sleeping at 69% battery without showing any battery alert like before please help me with this problem.

Thank you!

[Nirvana_95]

Hi @gauravrajpoot45 

Welcome to the HP Support Community. I see that your laptop is going to sleep mode at 69% without showing any battery alert. Do not worry, we are here to help you fix it.

• May I know your laptop model number, please?
• Let me know if it only happens when the battery level is at 69%?
• Let me know from when are you facing this issue? Also, if you have made any recent hardware or software changes.

Try downloading and updating drivers related to your system using the link here and let me know the outcome.

Also, try charging your system while the laptop is completely shut. 

Lastly, try running a battery test from the F2 system diagnostics page and check if the hardware components on the PC are functioning correctly. Here is a link that will help you with the steps.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @gauravrajpoot45

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!