Laptop shuts down when I unplug the charger

[SalmanDAFI]

hi,

*Sorry for my bad english

 i have the problem , & also checked the bettary check up and PASSED. but still have the same problem. after i unplugged the charger then it's sudden shuts down after several minutes. please give me a another solution.

and also the screen brightness automatically increase and decrease several times.

waiting for reply.

thanks

[KrazyToad]

@SalmanDAFI

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I understand that the Notebook shuts down without the Ac Adapter and you already ran the Battery check which passed.

I'll try my best to help you out.

Please try the following steps.

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
 

Also update the BIOS from this Link: https://support.hp.com/us-en/drivers

You can run the UEFI Battery Test from F2 Diagnostic after running the BIOS update

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and  Power > Battery

If the issue persists, please contact our Phone Support for Service Options

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted if you need further assistance.

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 
 

[SalmanDAFI]

Hi tried all steps and at the battery check I got a failure id : RLKXNF-7T2930-XD7X61-C0EC03 . Pls help.

[Jeet_singh]

@SalmanDAFI,

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

As I see you've performed a test on the battery and it resulted with the failure ID –RLKXNF-7T2930-XD7X61-C0EC03

Here's what the ID represents: 601

Battery 1

In this scenario, I would suggest you could replace the part using the HP Parts surfer for a nominal fee, if you wish to replace the part on your own: Click here otherwise simply Contact HP for setting up a repair service via phone support. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[SalmanDAFI]

Should I want to replace the battery?

[DavidSMP · Accepted solution]

@SalmanDAFI,

I read the response. Brilliant efforts and terrific technical skills were displayed by you. Kudos to you for that. it is great to have you back and your patience and time are appreciated. As @Jeet_singh is out for the day I am responding on his behalf.

As the battery failed, replacing the battery should fix the issue for you. Please contact HP phone support to get the battery replaced or the computer serviced if the battery is a sealed one not replaceable by a customer by following these steps:

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[DavidSMP]

@SalmanDAFI,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂