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- HP Community
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- Notebook Software and How To Questions
- Re: Laptop stuck at 2% "writing new BIOS image"

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05-12-2020 04:51 AM
I was looking forward to upgrade my notebook's BIOS using the HP BIOS update application.I installed it and it was working fine.But since the past 3 hours the process is stuck at 2% and there is no advancement whatsoever.The screen displays the message:
"Do not shut down or remove external power from your computer during the process"
"Writing new BIOS image"
"Block 57/2048"
The main problem here is that there is no way to remove the battery (as it seems)
Kindly help me with this issue.Any help will be appreciated.
05-21-2020 04:19 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
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Turn off the computer, and then connect the power cord.
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Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.
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Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
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If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
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Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee