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naseha
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Message 1 of 4
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Solved!

Laptop suddenly Locking itself and shut down immediately

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HP Laptop Model 14

Hello. 

 

I had this one problem happening since yesterday. I opened my laptop like usual. After a few minutes, my laptop suddenly Locking itself and shut down immediately after that. It's not in a sleep mode. The laptop really shut off.

 

By the way, the battery is broken. I will replace it with a new one. I'm telling this because I don't know if that problem have some kind of connection with this battery problem 😅

 

If there's no connection between both of it, what should i do to fix the 'locking then shut down' problem?

 

Thank you.

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 4
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@naseha

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Does the Laptop shuts down with the AC Adapter connected?

 

Please run an extensive System Test to confirm the hardware Functionality and let me know if the Notebook shuts down during the Test

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
22,734 22,721 1,363 1,380
Message 2 of 4
Flag Post
HP Recommended

@naseha

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Does the Laptop shuts down with the AC Adapter connected?

 

Please run an extensive System Test to confirm the hardware Functionality and let me know if the Notebook shuts down during the Test

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

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naseha
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Thank you Mr/Mrs @KrazyToad for replying.

 

Yes. The laptop shut down with the AC Adapter connected. 

 

I'm touched that a HP Employee would like to help. Unfortunately, I don't read my email for these few days 😅. This morning, I had went to a repair computer services to settle this problem. I should have read my emails before. Might already save some money. 😬 Thank you again for your time 🤗 I really appreciate it.

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praveen196
HP Support Agent
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@naseha

 

Thank you for the update.

 

In the future, If you have any other concerns. Please get back to us. We will assist you.

 

Have a nice day!!

 

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