Laptop suddenly shutdown at battery 38%

[PaoPao2]

Hi can someone help me, my laptop just suddenly shutdown at battery 38%.

My battery test result is normal, storage is normal, windows security normal, all software/drivers are updated, hard rest done.

I already did the same advice that was posted here of someone w/ a similar case and it didnt worked. 

[Dragon-Fur]

@PaoPao2 

Welcome to the HP User Community.

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@PaoPao2 wrote:

Hi can someone help me, my laptop just suddenly shutdown at battery 38%.

My battery test result is normal, storage is normal, windows security normal, all software/drivers are updated, hard rest done.

I already did the same advice that was posted here of someone w/ a similar case and it didn't worked. 

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True - a bad battery can cause problems - many people ask questions about this.

After you have already completed the many recommendations found here in the Community,

You might might decide to purchase and install a compatible replacement battery.

Doing so is reasonable when other options fail to correct the issue.

Open

Maintenance and Service Guide

Part and Replacement procedure on Pages 34-35

Description                                          Spare part number
3 cell, 43 Whr, Li-ion battery           M01144-005

For those reading - Information / Testing - Calibration / How-to

Things that are the Battery

All batteries die, some do so quietly and some first inflate and then fail.

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

Reminder:  Do Not post the serial number or any private information in the Community – we are a public resource.

OR

Open Support Home

Enter the full model name

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case warps or won’t close, touch-pad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

===============================================

Warranty Check – Contact HP

If the battery is failing (or has failed) and the computer is still in Warranty, contact HP Technical Support.

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

Warranty Check

• Warranty Check – Single or Multiple Devices

NOTE: The online database results do not impact the actual contract.

===============================================

Information / Tests

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

Testing the hardware using HP PC Hardware Diagnostics (UEFI)

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

Battery Alert Messages – What to do and FAQ

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

HP Notebook PCs - Lithium-Ion Batteries

===============================================

Run Component Tests – How to

This section does not apply to a bloated, inflated, swollen battery.

If you know the battery is failing / has failed - skip this section.

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

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Replacement and Purchase Options

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

Reminder: 

Purchase a compatible battery from your favorite online merchant when HP does not provide the battery you need.

Find your Product - Open the device homepage > Category Manuals > Service Guide

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

Parts and Replacement Procedure

      Open Product Home    >> Enter the full model name

• When the website opens, select category Manuals
• Look for and open the Maintenance and Service guide for your computer (document name varies)
• Search for “Battery” to find parts and replacement  >> Read the chapter on Replacement Procedures

NOTES  

1. The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name. 
2. The "Service Guide" and "User Guide" are not the same documents.

• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

===============================================

Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP Pavilion Laptop PC 14-dv0000 (9WF41AV) 

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Question / Concern Answered, Click "Accept as Solution"

[KTJay]

Hi there,

Just want to make sure you saw these two documents that might help -

HP Notebook PCs - Improving battery performance (Windows)

HP Notebook PCs - Testing and calibrating the battery (Windows)