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‎09-23-2018 03:49 AM

HP Recommended
Product: HP PAV 14-AL 104
Operating System: Microsoft Windows 10 (64-bit)
my new HP Pavilion laptop has the wrong warranty start date.
The laptop was only purchased on 16 december 2017. However the start date of the warranty is 16 may 2017.
Obviously I would like this corrected.

Before anyone asks. Yes I can prove it.

Thanks in advance
Kuldeep
13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-23-2018 03:53 AM - edited ‎09-23-2018 03:55 AM

HP Recommended

Use the following HP link.  There is a section in the manual warranty check which will allow you to dispute what you believe is an incorrect warranty date.

https://support.hp.com/gb-en/document/c05084516

 

@Kuldeep141092  Updated with an image.

 

dispute warranty.png


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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9 REPLIES 9

‎09-23-2018 03:53 AM - edited ‎09-23-2018 03:55 AM

HP Recommended

Use the following HP link.  There is a section in the manual warranty check which will allow you to dispute what you believe is an incorrect warranty date.

https://support.hp.com/gb-en/document/c05084516

 

@Kuldeep141092  Updated with an image.

 

dispute warranty.png


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-24-2018 11:32 PM

HP Recommended

Hello eric 

as per your suggetion i have done the process but still they havn’t fixed my case.

 

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‎09-25-2018 03:19 PM

HP Recommended

I will ask a Moderator to escalate the issue. Thank you for your patience..


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎09-25-2018 04:16 PM

HP Recommended

@Kuldeep141092

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP.
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‎09-25-2018 10:00 PM

HP Recommended

Hello erico and rick-s 

the issue was fixed now, thank you for your support.

 

Thanks

kuldeep patidar

Tags (2)
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‎08-09-2019 02:51 PM

HP Recommended

Hi purchased my New Laptop on the 29th July, but according to HP my warranty runs out in March.

Saw a previous listing where Rico assisted in a similar case.

 

Best regards

John

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‎08-12-2019 12:28 PM

HP Recommended

@johnSpiv_Wilts
 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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‎08-23-2019 10:10 PM

HP Recommended

Hi, I bought a laptop two months ago, and its warranty shows as expired. I need your help to update the warranty. 

 

thank you

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‎08-24-2019 01:27 AM

HP Recommended

Hi Echo,

You said I would be contacted by someone from a local team. I have not had any contact.

 

Thanks and best regards

John

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