Solved: Laptop warranty update - HP Support Community

Kuldeep141092 · ‎09-23-2018

my new HP Pavilion laptop has the wrong warranty start date.
The laptop was only purchased on 16 december 2017. However the start date of the warranty is 16 may 2017.
Obviously I would like this corrected.

Before anyone asks. Yes I can prove it.

Thanks in advance
Kuldeep

erico · ‎09-23-2018

Use the following HP link. There is a section in the manual warranty check which will allow you to dispute what you believe is an incorrect warranty date.

https://support.hp.com/gb-en/document/c05084516

@Kuldeep141092 Updated with an image.

dispute warranty.png

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View solution in original post

erico · ‎09-23-2018

Use the following HP link. There is a section in the manual warranty check which will allow you to dispute what you believe is an incorrect warranty date.

https://support.hp.com/gb-en/document/c05084516

@Kuldeep141092 Updated with an image.

dispute warranty.png

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Kuldeep141092 · ‎09-24-2018

Hello eric

as per your suggetion i have done the process but still they havn’t fixed my case.

erico · ‎09-25-2018

I will ask a Moderator to escalate the issue. Thank you for your patience..

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

rick-s · ‎09-25-2018

@Kuldeep141092

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP.

Kuldeep141092 · ‎09-25-2018

Hello erico and rick-s

the issue was fixed now, thank you for your support.

Thanks

kuldeep patidar

johnSpiv_Wilts · ‎08-09-2019

Hi purchased my New Laptop on the 29th July, but according to HP my warranty runs out in March.

Saw a previous listing where Rico assisted in a similar case.

Best regards

John

Echo_Lake · ‎08-12-2019

@johnSpiv_Wilts

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

joe321456 · ‎08-23-2019

Hi, I bought a laptop two months ago, and its warranty shows as expired. I need your help to update the warranty.

thank you

johnSpiv_Wilts · ‎08-24-2019

Hi Echo,

You said I would be contacted by someone from a local team. I have not had any contact.

Thanks and best regards

John

Laptop warranty update

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