10-22-2019 03:28 PM
I have tried to re install drivers and each other previous steps. However, the webcam will not appear in the device manager or in hardware updates
10-22-2019 05:07 PM - edited 10-22-2019 05:20 PM
➡️ There are three documents that address the webcam.
Select one or take a look at each - some of the information is likely duplicated between documents.
- Webcam Troubleshooting (Windows 10.x)
- Testing a Webcam Using YouCam (Windows 10, 8, 7)
- Webcam is not Working (Windows 10.x)
and / or
➡️ There is a component test for Webcam connectivity.
Nicely presented and easy to understand:
Contributed by Wes_notebooks
and / or
➡️ Broken Bits
Perhaps mentioned (and maybe not), the wires that connect the camera to the notebook must pass through the hinge area between the display and the base of the computer. Tiny wires can be crushed, disconnected, or otherwise no longer capable of carrying a signal. This can happen any time - right after manufacture or seven years down the road -- or never.
IF tiny broken (loose, or crushed) wires is the cause of the problem, it is a physical fix. The repair is often not terribly expensive, even if you opt to have someone else complete the repair.
Illustrations Pages 21-22
Part number and Replacement procedure - Page 37
If the computer is under warranty - and even if it is not and you would like HP to repair the computer, contact HP Technical Support in your region.
If the computer is no longer under warranty, mention (when you submit your online case) that you would be willing to pay for repairs.
UK - Contact Information - HP Support
- For faster support, submit information / case online HP Customer Support UK
- Contact Phone: Contact HP UK – Phone Assist
“Everywhere” Contact Information - HP Technical Support
Select your region and follow the prompts
Reference and Resources – Places to find (more) help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
NOTE: Content depends on device type and Operating System
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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