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benknight400
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Laptop will not detect inbuilt web cam

HP Pavilion - 15-cw0993na
Microsoft Windows 10 (64-bit)

I have tried to re install drivers and each other previous steps. However, the webcam will not appear in the device manager or in hardware updates

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HP Recommended

Laptop will not detect inbuilt web cam

@benknight400 

 

➡️  There are three documents that address the webcam. 

 

Select one or take a look at each - some of the information is likely duplicated between documents.

 

 

 

and / or

➡️  There is a component test for Webcam connectivity.

 

Nicely presented and easy to understand:

Contributed by  Wes_notebooks 

Testing for Hardware Failures

 

and / or

 

➡️  Broken Bits

 

Perhaps mentioned (and maybe not), the wires that connect the camera to the notebook must pass through the hinge area between the display and the base of the computer.  Tiny wires can be crushed, disconnected, or otherwise no longer capable of carrying a signal.  This can happen any time - right after manufacture or seven years down the road -- or never.

 

IF tiny broken (loose, or crushed) wires is the cause of the problem, it is a physical fix. The repair is often not terribly expensive, even if you opt to have someone else complete the repair.

 

Maintenance and Service Guide

Illustrations Pages 21-22

Part number and Replacement procedure - Page 37

 

If the computer is under warranty - and even if it is not and you would like HP to repair the computer, contact HP Technical Support in your region.

 

If the computer is no longer under warranty, mention (when you submit your online case) that you would be willing to pay for repairs.

 

UK - Contact Information - HP Support

  1. For faster support, submit information / case online HP Customer Support UK
  2. Contact Phone: Contact HP UK – Phone Assist

 

 

References

 

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

 

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion - 15-cw0993na

 

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Kind Regards,
Dragon-Fur
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation