Laptop will not let me print in colour

[Iain_needs_help]

I am trying to print in colour but when i select the colour option the laptop seems to throw it straight back to monochrome.

Even greyscale defaults back to monochrome. I can print in colour from my ipad, so i know my printer is ok which is a HPenvy 5540, i can print a test page from my laptop and it prints in colour but emails, pjotos, attachments that are in colour it just wont do it, any ideas please.

[asmita6658 · Accepted solution]

@Iain_needs_help

Greetings and Welcome to the HP Support Community. 

Don't worry, I'm here to help! 

Let's get straight into this - 

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[Iain_needs_help]

Asmita, it worked perfectly, thank you very much

[asmita6658]

@Iain_needs_help

That's great! Happy to hear that 🙂

If you need further assistance feel free to reach out to us. 

Have a great day!