07-09-2016 12:29 AM
My laptop only charges while its on sleep/off. It started happening about 3 days ago and i just bought this laptop 3 months ago. In sleep/off it will display an orange light indicating that it is charging. But as soon as i open the lid/press the power button it changes to white and it says "_%available (plugged in, not charging). help pls
07-09-2016 01:47 PM
Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the battery no charging. I will be glad to help you.
Please look at the following documents.
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If you require further assistance, let me know and I will gladly do all I can to help you.
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07-09-2016 06:54 PM
Ive tried doing the battery check in the components test and it gives me "Primary - Replace 42" failure id: QAH044-7L8860-MFGJMF-C0BX03". But if i run it without the charger it gives me Calibration required. But i cant calibrate cause i need the power adapter. But if i run the battery check without the adapter then i insert the adapter i can run the battery calibration however it says "automated battery callibration is nit supported on this system. Ill give more info, while it is off, the color next to the ac adapter is orange, but immediately when i power it on like just pressed the power button it turn into white. It turns white the moment the fans turn on. I dont know what else im supposed to do. And i dont have any viruses or anything, ive just scanned my laptop.
07-10-2016 08:23 AM
Sound like you have a bad battery.
Please go to HP Battery Recall Website at http://www.hp.com/go/batteryprogram2016. To see if your battery qualifies.
If it does not and in warranty, please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
If out of warranty, you can order the battery from HP Part Surfer. select the country on the right and enter the part number or serial number.
10-18-2019 07:44 AM
I had the same issue, and fixed it this morning. Look at the first reply to the question below, the reply from user KNRK.