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Laptop won't charge while it is on but if its on sleep/off it charges

HP Notebook - 14-ac104ne
Microsoft Windows 10 (64-bit)

My laptop only charges while its on sleep/off. It started happening about 3 days ago and i just bought this laptop 3 months ago. In sleep/off it will display an orange light indicating that it is charging. But as soon as i open the lid/press the power button it changes to white and it says "_%available (plugged in, not charging). help pls

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Laptop won't charge while it is on but if its on sleep/off it charges

Hi @Michael51,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the battery no charging. I will be glad to help you.

 

Please look at the following documents.

Battery Does Not Power Notebook or Hold a Charge

Computer Might Be Infected by a Virus or Malware (Windows 10, 😎

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
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Laptop won't charge while it is on but if its on sleep/off it charges

Ive tried doing the battery check in the components test and it gives me "Primary - Replace 42" failure id: QAH044-7L8860-MFGJMF-C0BX03". But if i run it without the charger it gives me Calibration required. But i cant calibrate cause i need the power adapter. But if i run the battery check without the adapter then i insert the adapter i can run the battery calibration however it says "automated battery callibration is nit supported on this system. Ill give more info, while it is off, the color next to the ac adapter is orange, but immediately when i power it on like just pressed the power button it turn into white. It turns white the moment the fans turn on. I dont know what else im supposed to do. And i dont have any viruses or anything, ive just scanned my laptop.

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Laptop won't charge while it is on but if its on sleep/off it charges

Hi @Michael51,

 

Sound like you have a bad battery.

 

Please go to  HP Battery Recall Website at http://www.hp.com/go/batteryprogram2016. To see if your battery qualifies.

 

If it does not and in warranty, please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

If out of warranty, you can order the battery from HP Part Surfer.  select the country on the right and enter the part number or serial number.

 

 

 

Tardis40
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Laptop won't charge while it is on but if its on sleep/off it charges

I had the same issue, and fixed it this morning. Look at the first reply to the question below, the reply from user KNRK.

 

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Laptop-plugged-in-not-charging/m-p/5122111...

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