12-16-2013 07:01 AM
12-19-2013 10:18 AM - last edited on 04-20-2016 11:01 AM by OscarFuentes
I saw your post regarding the computer not turning on. It could several things that are causing the problem; the motherboard, battery or power cord. I would start with a hard reset, remove both the battery and the power cord. Then hold down the power button for 60 seconds, this will drain any excess power in the unit then start by plugging in the power cord first and try starting up the laptop. Then try it with the battery.
Are the Num and Caps Lock key flashing at all? If so how many times? Do you hear the fans turning on at all? It will be hard to diagnose this issue without the laptop turning on.
What is your product number? What is your operating system?
Find your product number on a notebook:
Finding your OS:
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
I work on behalf of HP
02-13-2015 06:50 AM - last edited on 02-13-2015 02:05 PM by george-p
I was having the exact same problem as the customer and then I followed the HP Support Tech instructions and my computer (laptop) came on. But I had to put in the battery, it wouldn't turn on with just the cord. NOw that it's on, the battery isn't charging. s/n[edited Serial Number by Moderator] P/N RP304UA#ABA windows vista home basic. It's been put away for a while, looks brand new, but it was because of these issues I got a new laptop. So, do my battery need to be replace or cord or is it something else
Thanks in advance
06-06-2015 02:16 AM
i have also run into this problem and ive tried doing the hard restarts mutiple time resulting in nothing. what also happens is when i plug in my charger it wont indicate that its charging and when i went to plug it to see if it were the charger it spark like it does every so often. please help
11-22-2015 02:23 PM
Hi, I did as said above, I removed the battery, pushed the power for 30 sec, replaced the battery , plugged in the charger and my laptop started. BUT, the issue remains, I have had to do this several times this week.
does the battery need to be replaced?
04-30-2016 10:39 AM
I literally just had the problem, but I remembered a simple trick. I have the HP Notebook 2000( I don't remember the model or anything). But a simple trick I learned was to take your battery out then hold the power button for 30 seconds and put the battery back in and plug the cord back in and you'll see the led light turn on. btw take your cord out before you do any of the stuff I told you to do
05-06-2016 07:51 AM