Latency on my laptop for installing drivers from third party websites.

[p215nk]

Hello,

I did install and update my HP pavilion 15 notebook P215NK from 3rd party websites, and I notice some latency issues when I run small  tasks on my laptop sound and visuel lags generally. It would be much appreciated to get the issential drivers.

System SKU: L1S98EA#BH4

Serial N° : 5CD52#####

Much appreciated,

[Kuroi_Kenshi]

Hi @p215nk,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Pavilion 15 notebook is experiencing sound and visual lag after installing drivers from third-party websites. Let’s go through a few steps to check what could be causing this and help restore stable performance.

Check Device Manager for driver conflicts
Open Device Manager and look for warning or error icons next to any devices.
These usually indicate incompatible or incorrect drivers.

Roll back recently installed drivers
In Device Manager, right-click affected devices (graphics, audio, chipset).
Select Properties > Driver > Roll Back Driver if the option is available.

Remove third-party drivers completely
Uninstall drivers that were installed from non-HP sources via Device Manager.
Restart the laptop to allow Windows to load basic default drivers.

Install essential drivers from HP only
Visit the official HP support page for your Pavilion 15 model.
Download and install drivers in this order: Chipset → Graphics → Audio → BIOS (if available).

Update drivers using HP Support Assistant
Install and run HP Support Assistant to detect and apply the correct drivers automatically.
This ensures compatibility with your specific hardware configuration.

Check startup and background processes
Open Task Manager and review CPU, Memory, and Disk usage.
Disable unnecessary startup apps that may be increasing system latency.

Repair system files
Open Command Prompt as administrator.
Run sfc /scannow, restart the system once completed, and monitor performance.

Restart audio and graphics services
Restart the system after driver installation.
Test audio playback and simple visual tasks to confirm lag is resolved.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,