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HP 15-bwOxx
Microsoft Windows 10 (64-bit)

Hi, first time here. I have updated bios thru support assistant on the 20/1 to F.30 (softreq SP88565) on an AMD A9-9420.Also AMD graphics (sp88300 vers 23.20.868.3840).

And now the laptop runs incredibly slow. To get into Gmail takes ages and google states it is having problems. All other sites such as FB take ages to load. In essence all programes are so slow as to be useless.

I have seen elsewhere that this update has caused similar issues. Any idea if or when it may be addressed.

Many thanks

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@PHA1

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

I have a few steps to identify and resolve the issue: 

Common causes of slow system performance: 

  • Not enough free disk space or disk errors. 

  • Applications that require a lot of system resources. 

  • Too many tasks running at the same time. 

  • Nonessential graphic features. 

  • Not enough memory. 

  • Overheating due to intensive graphic applications or dust in vents. 

  • Running multiple instances of anti-virus software. 

Microsoft Fix it Solution to automatically improve system performance 

To automatically improve system performance, click the Microsoft Fix it Solution: 

MS Fixit 974820 

Turning off nonessential graphical features to improve system performance 

Graphical features and programs can use a lot of system resources. 

Turning off these features can improve system performance. 

This section explains how to adjust visual effects for best performance and how to disable Windows Aero. 

Adjusting visual effects for best performance 

Disabling Windows Aero 

  

The best way to do that is using the HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 🙂

Barachiel
I am an HP Employee

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Thanks for the advice. But MS fixit has changed. And half of the downloads I tried were not compatable with my software according to MS. AS an example of the slowness of the laptop. It has taken 15 minutes just to browse to this page and log in. Making  the laptop of little use. My first time with an AMD processor (I believe this to be the core of the problem) and a HP product. Only had it for 7 months from new. So not too impressed now. But thanks anyway.

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Thanks for the tip. D/loaded and ran . But no improvement. Much appreciated .

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Having ran  your suggestion a couple of times and no indicator of any improvement. I had abandoned it. However gave it another try today, rebooted and seems to be sorted !! Much appreciated

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