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HP Recommended

The convertible 13-bd0504sa model's hinge became detached from the touchscreen. This is a convertible laptop so clearly I bought it with portability in mind. I have read other instances on HP forum of the left hinge becoming broken. Subsequently when trying to attach the hinge back into the casing of the touchscreen, the right hinge was damaged and the screen cracked. Wire connecting the base of the laptop to the touchscreen also got damaged and screen no longer displays anything. The damage is extensive (now beyond repair) and the seller was Currys PC World (UK Branch) who refused to repair/refund due to accidental damage even though it has been less than 30 days since purchase. It technically is accidental damage but from trying to repair a broken hinge arising from a potential design flaw. Can I perhaps bring up the sale of goods act? Is there any use in contacting HP to get an exchange when I cannot prove the left hinge broke first? It was definitely the left hinge and no excessive forces were applied combined with evidence online of this happening to others seems to indicate a design flaw. Is there any way forward or possibility to claim compensation does anyone know?

1 REPLY 1
HP Recommended

Hi @s1higeo

 

Welcome to the HP Support Community. I'd like to help!  

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here

 

Thank you for visiting the HP Support Community. 

 

NIRVANA_95
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.