cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
avatar4
New member
2 1 0 0
Message 1 of 2
247
Flag Post

Link to SoftPaq file on HP support site about high fan noise broken

‎02-26-2021 10:28 AM - edited ‎02-26-2021 10:33 AM

HP Recommended
Product: Elitebook 745 G6
Operating System: Microsoft Windows 10 (64-bit)

The link to a SoftPaq file in the Customer Advisory "HP Business Notebooks and Mobile Workstations - Higher Fan Noise Levels on Thin and Light Models" is broken.

 

It is the one for the Elitebook 735 G6 and 745 G6 (using the same file). The link itself is https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101689.exe and the link to the advisory is https://support.hp.com/us-en/document/c06561295 (for reference, this is another URL to the same advisory, but with a different date and language: https://support.hp.com/de-de/document/c06566377/). Other SoftPaqs linked on the same page can still be downloaded. It seems the file is simply not on the server anymore or has been erroneously renamed. Could you please fix this?

1 person had the same question
1 REPLY 1
avatar4
Author
New member
2 1 0 0
Message 2 of 2
Flag Post

‎03-04-2021 08:09 AM - edited ‎03-04-2021 08:10 AM

HP Recommended

Can any HP employee here help me? Or can you at least tell me who I can contact in order to get this download link fixed? The support hotline couldn't help me.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation