Liquid found under my laptop this morning and it wouldn't come on

[Marcie2]

I'm posting this so that if other HP customers have the same experience HP will realize that there is an issue they need to address overall. Woke up and my laptop wouldn't turn on. HP 15 G071NR notebook. I picked up laptop to make sure that charger plugged in all the way and clear liquid was all over my glass table UNDER lap top. No liquid on top and no one here but me so ABSOLUTELY POSITIVE NO SPILL. I don't know exactly what leaked out of what part of the laptop but I expect to be compensated. Real coincidence that I'm not the only one this happened to. And the Support Team is acting very dismissive to what I've explained happened already. I'm truly upset and want to be compensated. I don't trust their technical department to be honest or attempt to even be accountable for damage once they have my laptop in their possession.

[Duane_D]

@Marcie2

Thank you for posting on the HP Support Forums. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicaly post ( serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

If you have already resolved your matters, please disregard this message.

Thank you
Duane_D

[Marcie2]

Dear PeerOne,

In researching my issue I was able to locate articles regarding battery, battery ribbon, and LCD screen leakages in similar lap top situations. I'm no expert on these topics and with that being said I can not dismiss these occurrences. The experts should be those that produce these products and should have more of a concern with their products being defective and if battery leakage, then even harmful to their consumers. I purchased their product and set it on my table in my environment, and their product basically self distructed. Why shouldn't they be accountable?

[Marcie2]

Here's one found right in this forum



http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/LCD-liquid-Leakage-on-the-new-HP-Spectre-13-...

[Marcie2]

My point is to establish that there are many instances where this has happened and it needs to be addressed by manufacturers. HP is taking action and they have picked up my laptop. Since my initial call they have been very accommodating and are working with me for a resolution. My objective is to share my experience in this forum which will hopefully help others; I unlike you, am not here challenge concerns of other consumers. Here are some more instances and I will keep you posted on the outcome of my specifics.

http://www.aboutlawsuits.com/hp-laptop-battery-recall-risk-of-notebook-fire-3930/


https://answers.yahoo.com/question/index?qid=20110130221023AAzV3zr

https://discussions.apple.com/thread/3952954?start=0&tstart=0

http://www.fixya.com/support/t16040949-liquid_leaking_from_bottom_laptop

[Ephrata]

We had this same experience.  There was a clear, unknown liquid underneath our HP ProBook 4540s.  The liquid actually stripped the finisih off the table it is sitting on.   Not sure what the liquid is or where it came from.  The computer will not boot up. 

We have not called support yet.  Already assuming they will assume customer spilled something?

[Sanket1995]

Hi, I am a HP Pavilion user. I woke up day before yesterday and found some liquid coming out of the air duct of my laptop. Aftr dat my laptop is neither switching on nor getting charged. I am sure I did not spill anything on it. The previous night I used it till 2pm, the next morning it just wont start. I took it to the service centre .Today they tell me it will cost me ₹30000-35000 to repair it. R U KIDDING ME? I bought it for ₹40000 that too JUST 5 MONTHS AGO. They say it doesn't come under the warranty. What am I Supposed to do??

[LeakyPuddle]

Hi Marcie,

   You're not crazy and your son isn't pulling a prank on you.  I have a 15-an050nr laptop. I started having problems with the fan about a year ago and was getting a bios message for a while telling me the fan issue could cause the machine to shutdown without warning. I always keep my laptop on top of a raised flat surface (a thin hardback book, actually it's usually either my old high school or navy class book).  A few months ago I noticed a table I usually set the laptop on was completely covered in some kind of clear, odorless liquid which is ever so slightly more viscous than water. It was very strange because I never use or place water near this table, there was also just a limited amount of water, I looked all around no leaks no windows no conceivable way the water got there but somehow water had gotten there overnight in a closed room in a home where only I live.  Sunday morning 8/25/19 I wake up and go to check my laptop which I had left in the living room on a glass table next to my TV. The laptop was on top of a book as it always is to allow the fan ports to get better air flow, but the table and my navy class book were soaked in this same clear liquid as had been found on that table in the empty room where I also sometimes keep and use the laptop. Again no way water could have leaked or spilled here, again no water around the area. Upon further investigation it almost seemed as if the liquid had drained from the center bottom of the laptop as my hard cover book was soaked with a clear soaking imprint in the center of the book. My phone was charging on the glass table right next to the laptop and it was damaged too. Actually that floor and table where it first leaked were also damaged.  It's hard to believe that HP hasn't encountered this same issue in it's testing. What's more frustrating are the morons who read this post, have never encountered anything like this so they think the poster is either lying or crazy. Listen at first when I found a table mysteriously filled with a clear odorless liquid I thought I was loosing it too, but now that it happened again and now that I can directly associate the laptop to what happened and can correlate cause and effect.  I'm an accountant not an engineer, but I have a theory on what might be happening. I live in south Florida and anyone who's lived here knows it can be humid everywhere. Ever pull a soda can out of a cold refrigerator an seen all the condensate instantly bead up and start sweating on the can?  I think something like this soda can condensate thing is going on with these computers, but the sheer volume of liquid that's come out of my computer twice now is very disturbing. There was a slight irritation I had on my skin after cleaning up the liquid so I doubt it was plain old water.

[Jacky-D]

@LeakyPuddle

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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