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Lost Office Activation and need Product Key

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Microsoft Windows 10 (64-bit)

Hello all!

I'm running into roadblocks when looking for an answer to the following question, so I am hoping someone here can help lead me in the right direction. Sorry if this board is not the right one for this issue, but it was the closest to matching my situation.

When I purchased this laptop a few years back, I bought a one-time purchase (not a recurring subscription) license of MS Office. Last year, due to project requirements for work, I had to purchase a monthly license for Office 365 for use on a project purchased iPad. This was done via my personal account and expensed to the project. So when the project ended, I canceled that subscription. When that was done the version of Office on my laptop went into an unlicensed state. I don't know how the two licenses got intertwined or otherwise confused, but that is the state I am currently in.

Instead of having to shell out another $150 I'd like to locate the original Product Key to the office instance purchased with the laptop. I have not been able to locate that on HP's support site and when I sent a message to their customer support team, the response I got was basically, "go to and select the Chat Support to chat with a technical support specialist." On that page I can find no option to actually chat with a person, only the virtual assistant, which provides no useful help for this. The response further states that I can, "go to the forums and ask there. This case is closed."! In short, very NOT helpful!

So, here I am, hoping someone here can help. 

Is there a direct link to chat with a support agent that I am just missing?

Is there a way to recover my Product Key from HP's site?


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Message 2 of 2
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HP Recommended



Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.




Based on personal experience: Retrieving this information from HP "after the fact", that is, asking HP for old information is usually a dead end.


What else?

If you purchased your computer from HP, the license might have been sent to you in one of the email / order confirmations you received during the order process.


and / or

Microsoft keeps good records of any licensed Office product that was registered to you, including license keys.

You need to log into your Microsoft Account to see / retrieve your Office Products / keys.



 Please Read

 Microsoft - Activate Office


What else?


Microsoft Office - Product and License Information 


Three of the ways to “get” Office Software:


Purchase Microsoft Office when you purchase your computer

Look for your license key with your purchase paperwork.


Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare).  If you have trouble with this exact type of “installed” Office, contact HP Support for recovery options.


Purchase Office separately from Microsoft or other merchant.


Installation and License Key Options


With Key - Install Office on your PC or Mac

Calls / links to:

 Where to enter your Office product key

          To see help options:  Scroll down to the middle of the page and select product

       ➡️ ➡️   Need more help?  Scroll down to find out how to contact Microsoft.


Purchase Options

Microsoft Office Products - Choose your Office


Things that are Office Software Repair


Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus


Includes instructions to “completely remove office” from the computer

Microsoft - Uninstall Office from a PC


"What if" Information



What if


“I found Office already installed on the computer.”

Except as noted, any “pre-installed” Office software is a “Trial” version.

Trial software cannot be activated nor can it be “recovered”.


Regardless, Microsoft Office software belongs to - and is under the control of - Microsoft.


Life is possible without Office

5 free open source alternatives to Microsoft Office



Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device


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The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution" 




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