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‎09-06-2020 03:01 AM

HP Recommended
Product: Pavilion Gaming 15ec0100ax
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I bought a new HP Laptop(Pavilion Gaming 15ec0100ax) a couple of weeks back and recently was showing the specifications to a friend when I noticed that my RAM is showing as 8.00 GB (5.92 GB usable). My previous Lenovo Laptop also had 8 GB RAM and Windows 10 but it gave me 7 GB of usable RAM. Can someone help me with this as I would like to use as much of my RAM as possible. Thank you. I have attached a screenshot of my computer's properties.

HP support image.jpg

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-06-2020 07:55 AM

HP Recommended

Hi:

 

Your notebook was designed that way on purpose.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-06-2020 07:55 AM

HP Recommended

Hi:

 

Your notebook was designed that way on purpose.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

Was this reply helpful? Yes No
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