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K-J_kerr12
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Message 1 of 3
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Manufacture warranty expired

HP Recommended
Pavilion x360

Hi so my computer has been this way for about a year now. When I turn on the computer every thing is normal but when I log in my computer immediately turns blue “ A problem has been detected and windows has been shutdown to prevent damage to your computer...” I’m not really tech savvy and I don’t know what to do. I have tried to call the [Personal Information Removed] number but when I call no one answers. When I try to type an error message pops up it reads error: 00101100x00100100 missing keymgr.dll. I have been trying for days to figure out what’s wrong and what I was given form hp.com is that my Manufacture warranty has expired Manufacture warranty has expired. Now that I know this I don’t know what to do next. Can someone help me?!

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K-J_kerr12
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I am also a college student so I need quick and cheap way to help. Thanks

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The_Fossette
HP Support Agent
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HP Recommended

@K-J_kerr12

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

What is the operating system you are using?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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