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‎12-14-2018 09:18 AM

HP Recommended
Product: Pavilion x360 14
Operating System: Microsoft Windows 10 (64-bit)

Hi silly question time.    baught a new laptop in the Black friday sale from HP store, added the extra warranty for 3 years.     Has Mcafee Live Safe on it.   Is this a trial version or should it last a year.  As it says I only have 14 days left.    laptop is Hp Pavilion X360 Cd1000NA.  Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-15-2018 04:06 PM

HP Recommended

@ALBATOM

 

It is a trial version McAfee LiveSafe, You need to purchase the Antivirus.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

View solution in original post

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5 REPLIES 5

‎12-15-2018 11:53 AM

HP Recommended

@ALBATOM

 

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Did you purchase McAfee LiveSafe?

Have you received any kit with the product key?

 

Usually, the product will come with the Trial pack.

 

Click on this link: https://support.hp.com/us-en/product/hp-pavilion-14-cd1000-x360-convertible-pc/23238449/model/245225... for the HP Pavilion x360 14-cd1000na Product Specifications

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎12-15-2018 12:40 PM

HP Recommended

No it was pre installed on the laptop.

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‎12-15-2018 04:06 PM

HP Recommended

@ALBATOM

 

It is a trial version McAfee LiveSafe, You need to purchase the Antivirus.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎12-16-2018 02:37 AM

HP Recommended

Many thanks.

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‎12-16-2018 11:24 AM

HP Recommended

@ALBATOM,

 

I am responding on behalf of @Raj1788 as he is out for the day. It is great to have you back and your patience is greatly appreciated.

 

You're welcome!

 

If any other questions arise, please feel free to write back to me.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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