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bostonparents92
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Microsoft 365 Personal 1 year - Save $30 instantly

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HP Pavilion x360 Laptop - 14t-dw000 touch
Microsoft Windows 10 (64-bit)

Just received my new laptop today - no product code card with product to install my  MS 365 Personal? Contacted chat - opened claims - shoved me off on a 1-800 number...called support only to have a representative (with roosters - **bleep** a doodle do-ing in the background) - this rep played the your breaking up - transfered me to a number with prompts only to be told support open until 12am - went through prompts only to be told “they are closed?” Seriously HP??? This is the best you can do??? Does anyone know how you get the product code??? I had include it and paid for in my custom order.
thank you 

 

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Dragon-Fur
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@bostonparents92 

 

It is true that in some parts of the world people are still having to work from home - or they might be working in an environment not protected from outside noises.  I do understand the distraction might be annoying.

 

 

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Dragon-Fur

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2 REPLIES 2
Dragon-Fur
Level 16
Level 16
33,262 32,739 3,053 11,065
Message 2 of 3
Flag Post
HP Recommended

@bostonparents92 

 

It is true that in some parts of the world people are still having to work from home - or they might be working in an environment not protected from outside noises.  I do understand the distraction might be annoying.

 

 

Request for Review

 

  • I will submit a request that someone review your question / concern.

 

Worth Noting

  • Our Community is not HP Technical Support, nor are we HP Sales or HP Service.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Dragon-Fur

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bostonparents92
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I was able to have Tech support help. I needed to login to MS Word in my MS account and was able to activate the plan I paid for. Issue resolved - TY for your reply.

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