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HP Recommended
15DR0002TX
Microsoft Windows 10 (64-bit)

Microsoft Office application like Word, Excel always Not Responding

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Kuldeepj195 

 

This is more likely an Office software issue as opposed to having to do with the brand of notebook or even the HP drivers on that computer.

 

Assuming, for the moment,

Your Windows Updates are current

HP Drivers are current and installed,

that the version of Office Software you are running is fully compatible and supported with your Operating System version,

and that the computer is responding as expected in other areas ,

 

Consider one or more of the following:

 

➡️  "Repair" your installed Office Software

Help from Microsoft:  Repair or remove programs in Windows 10

 

Added details on Office Software Repair here:

Microsoft - Repair an Office application

 

More - this one includes Video

Repair Office Apps

 

 

➡️  Just about everything:  "Office Products Troubleshooting"

Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus

 

 

➡️  If you have your Office Software key (license), the software can be reinstalled.

If you do not have your key, contact Microsoft to get help. 

 

Microsoft Office - Product and License Information 

 

With Key - Install Office on your PC or Mac

Calls / links to:

Where to enter your Office product key

 


 Where to enter your Office product key

          To see help options:  Scroll down to the middle of the page and select product

          Need more help?  Scroll down a bit more to find out how to contact Microsoft

 

Purchase Options

Microsoft Office Products - Choose your Office

 

Life is possible without Office

5 free open source alternatives to Microsoft Office

 

 

Comment - Opinion

HP does not likely have your office software key regardless of whether the software came installed on the system.  You may, of course, contact HP Technical Support and ask the question.

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

HP Notebook - 15s-dr0002tx

When the website support page opens, Select (as available) a Category > Topic > Subtopic

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@Kuldeepj195 

 

This is more likely an Office software issue as opposed to having to do with the brand of notebook or even the HP drivers on that computer.

 

Assuming, for the moment,

Your Windows Updates are current

HP Drivers are current and installed,

that the version of Office Software you are running is fully compatible and supported with your Operating System version,

and that the computer is responding as expected in other areas ,

 

Consider one or more of the following:

 

➡️  "Repair" your installed Office Software

Help from Microsoft:  Repair or remove programs in Windows 10

 

Added details on Office Software Repair here:

Microsoft - Repair an Office application

 

More - this one includes Video

Repair Office Apps

 

 

➡️  Just about everything:  "Office Products Troubleshooting"

Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus

 

 

➡️  If you have your Office Software key (license), the software can be reinstalled.

If you do not have your key, contact Microsoft to get help. 

 

Microsoft Office - Product and License Information 

 

With Key - Install Office on your PC or Mac

Calls / links to:

Where to enter your Office product key

 


 Where to enter your Office product key

          To see help options:  Scroll down to the middle of the page and select product

          Need more help?  Scroll down a bit more to find out how to contact Microsoft

 

Purchase Options

Microsoft Office Products - Choose your Office

 

Life is possible without Office

5 free open source alternatives to Microsoft Office

 

 

Comment - Opinion

HP does not likely have your office software key regardless of whether the software came installed on the system.  You may, of course, contact HP Technical Support and ask the question.

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

HP Notebook - 15s-dr0002tx

When the website support page opens, Select (as available) a Category > Topic > Subtopic

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.