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‎07-02-2020 11:14 AM - last edited on ‎07-02-2020 01:59 PM by Retired

HP Recommended
Product: Hp Laptop
Operating System: Microsoft Windows 10 (64-bit)

Hp Laptop,  Serial number[Personal Information Removed], Product number 7ZuU89UA#ABA. Microsoft Store became inoperable after I uploaded an update from the Hp site. The S mode also became inaccessible. Can't Reset from the cloud; have to reinstall Windows 10 from the broken computer itself, with the same results: no Microsoft Store and the S mode is inaccessible. I really want to turn off the S mode again-it reloaded with the update and now it's stuck in my computer somewhere.

1 REPLY 1

‎07-03-2020 01:28 AM

HP Recommended

Hello @Stephen1479 

 

I am sorry about your bad experience.

 

Please, check the attached PDF file below and follow the instructions there. They show how to reinstall fresh clean Windows 10 on your computer - video reference included.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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