Microsoft usbccid smartcard reader (UMDF2) is showing yellow exclamatory mark

[Arjunmys]

Microsoft usbccid smartcard reader (UMDF2) is showing yellow exclamatory mark and DSC not getting detected in laptop

[Garp_senchau]

@Arjunmys, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

We're looking forward to helping you get back up and running! 

Regards, 

[Arjunmys]

Product ID is 7H5D3PA#ACJ

Model is ENVY 360

(edited)

[Garp_senchau]

Hey @Arjunmys,

Thank you for your response

If the Microsoft USBCCID smart card reader (UMDF2) on your HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 is displaying a yellow exclamation mark in the Device Manager and the DSC (Digital Signature Certificate) is not being recognized, it indicates a potential driver issue or hardware conflict. Here are some steps you can take to resolve the issue:

Update the Smart Card Reader Driver:

• Navigate to HP Customer Support - Software and Driver Downloads.
• Enter your laptop's serial number or product name to find drivers specific to your model.
• Look for any updates available for the smart card reader drivers and install them.

Windows Update:

• Ensure that your Windows operating system is up-to-date as updates might provide the necessary drivers or patches.
• Go to Settings > Update & Security > Windows Update and click on "Check for updates."

Uninstall and Reinstall Driver:

• Open Device Manager by right-clicking the Start button and selecting Device Manager.
• Locate the Smart Card Reader under the "Smart card readers" category.
• Right-click the device and select "Uninstall device."
• Restart your computer, and Windows should automatically reinstall the appropriate driver for the smart card reader.

Check for Hardware Conflicts:

• Ensure that no other devices connected to the USB ports are conflicting with the smart card reader.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Arjunmys]

Hi, I tried all these things but still it is not working.

[Garp_senchau]

Hey @Arjunmys, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,

[Arjunmys]

Ok thank you