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Lailatov
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Message 1 of 2
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Microsoft word has suddenly disappeared. How can I get it back?

HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

Opened up this morning & Microsoft Word has disappeared. My word docs are opening in Wordpad - useless. I guess I need to reinstall but can only find re-buy' & I'm already paying for the full Office in 365. have HP Care Pack but they aren't answering. 

1 REPLY 1
Dragon-Fur
Level 16
Level 16
36,405 21,391 3,386 12,209
Message 2 of 2
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HP Recommended

@Lailatov 

 

If you are subscribed to Office 365, Microsoft has your subscription information.

There is no need to purchase what you already have - check your subscription / account information.

 

Contact information for Microsoft is included later in this message.

 

Things that are Office

 

Microsoft Office is a licensed product controlled and owned by Microsoft.

We can help to the extent of providing information to help you understand your options.

 

 

Microsoft Office - Product and License Information 

 

Please Read

 Microsoft - Activate Office

 

Installation and License Key Options

 

Some of the ways to “get” Office Software:

 

  1. Trial Software that comes with the computer.  An "offer" to try the software, in other words.  The license is NOT included in Trial offers.

 

  1. Purchase Microsoft Office when you purchase your computer

Look for your license key with your purchase paperwork.

 

  1. Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare). 

If you have trouble with this exact type of “installed” Office before it has expired,

Contact HP Support for recovery options.

 

  1. Purchase Office separately from Microsoft or other merchant.

 

Documentation / Website / How-to Instructions

 

With Key - Install Office on your PC or Mac

Calls / links to:

 Where to enter your Office product key

          To see help options:  Scroll down to the middle of the page and select product

          Need more help?  Scroll down on the web page to find out how to contact Microsoft.

 

Purchase / Repair Options and Life without Office

 

Microsoft Office Products - Choose your Office

 

Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus

 

Includes instructions to “completely remove office” from the computer

Microsoft - Uninstall Office from a PC

 

Life is possible without Office

5 free open source alternatives to Microsoft Office

 

Yeah, but - My situation is different, special, not covered, impossible

Please contact HP Support

Why?

Our Community simply cannot address Microsoft Office license issues – we are a peer-to-Peer user group.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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