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‎10-19-2015 07:26 AM

HP Recommended
Product: EliteBook 2570p
Operating System: Microsoft Windows 10 (64-bit)

After a Windows 10 Enterprise clean install I cannot find a missing driver which is showing as base system device;

 

Device PCI\VEN_197B&DEV_2392&SUBSYS_17DF103C&REV_30\4&1a68137e&0&00E2 requires further installation.

 

Help

12 people had the same question
10 REPLIES 10

‎10-19-2015 08:02 AM

HP Recommended

Hi:

 

You need this driver...

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_125952_1

1 person found this reply helpful
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‎10-19-2015 09:01 AM - edited ‎10-19-2015 09:28 AM

HP Recommended

paulgg

 

Please install the ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71725.exe

 

update the chipset drivers Intel® Chipset Device Software  setupchipset.exe

 

 

install the driver with 8.1 compatibility mode 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64135.exe

 

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
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‎10-19-2015 09:14 AM

HP Recommended

@go2 :

 

The base system device is the JMicron card reader that needs the driver.  That is the reader for SD cards.

 

The driver you posted absolutely will not work for the above device.

 

The driver you posted is for the Alcor smart card reader (which reads the credit card size smart cards).

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‎05-13-2016 03:40 AM

HP Recommended

I've got the exact same problem. Did a fresh Win 10 install and somehow this device keeps escaping my efforts to get installed 😞

 

I included all drivers above and I don't know which driver setup I'm missing 😕 

 

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5284308&swLangOid=7&swEnvOid=4192

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‎05-14-2016 10:40 AM - edited ‎05-14-2016 12:00 PM

HP Recommended

Nobody? 😕 How's it possible that I installed all drivers for my hardware and still have this #$(*%&$ device as unknown?? 😞

 

Please? 🙂

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‎05-14-2016 01:12 PM

HP Recommended

I got it solved. It's a 'bug' with the HP website. If you select Windows 10 the driver page will NOT show http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5284308&swItemId=ob_124666_1&swEnvOid=406... (JMicron PCIe SD Host Controller). Download x64 file here: http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

 

If you change the OS to Windows 7 x64 on the HP driver download page you will get 4 storage drivers to download (instead of 3 with Windows 10 selected).

 

I hope it helps others and HP... Please FIX 🙂

 

Devnullius

 

 

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‎02-01-2017 01:28 PM

HP Recommended

Thank you!! Worked perfectly!

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‎02-01-2017 01:28 PM

HP Recommended

Thank you!!

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‎08-07-2017 10:04 AM

HP Recommended

Thank you!! worked perfectly!

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