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AaliyahJay
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Solved!

Missing app

HP Recommended
Pavilion g6
Microsoft Windows 10 (64-bit)

I have a windows 10, HP Pavilion g6, and wanted the youtube app as the internet version is really slow and freezes constantly. I couldn't find it on the app so i downloaded it on the web version of microsoft store, however it's no where to be found. I've searched for it and even tried to download it again, but it keeps saying "you already own this app". Can anyone help? 

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Dragon-Fur
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@AaliyahJay 

 

Look for the application is in the Apps list where you can check / reset (possibly) / uninstall the application.

Settings > Apps > Apps and Features

 

Owning it might not mean the app is installed.

 

If you look up the app in the Microsoft Store and the store finds the app on your system, it will provide you a "launch" option.

 

I suggest you ask for help:    Microsoft Community

This is, after all, a "Windows thing".

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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Dragon-Fur
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@AaliyahJay 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Assuming the application installed,

Look for it in your Windows Start menu.

 

Depending on the version of Windows 10,

Open Windows Start (windows key)

Open "All apps" list

The application might be listed as "new" at the top

OR

Scroll down through the list and look for the category / application

 

Information here:

MIcrosoft - See all your apps in Windows 10 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

Dragon-Fur

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AaliyahJay
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i have "microsoft windows 10 home", version 10.0.19042 build 19042. 

 

i still can't see the app, i've tried everything, i can't find it so i can't uninstall, whenever i try to redownload it, it still says i own it 

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
34,440 26,591 3,179 10,233
Message 4 of 4
Flag Post
HP Recommended

@AaliyahJay 

 

Look for the application is in the Apps list where you can check / reset (possibly) / uninstall the application.

Settings > Apps > Apps and Features

 

Owning it might not mean the app is installed.

 

If you look up the app in the Microsoft Store and the store finds the app on your system, it will provide you a "launch" option.

 

I suggest you ask for help:    Microsoft Community

This is, after all, a "Windows thing".

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
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