Missing driver for Win 8.1

[SantaChristina]

Dear Supporter,

I recently bought the HP 15-ba014ng without an OS. I successfully installed all missing drivers after Win 8.1 pro installed the most common ones. But one device is still unknown and I get the errormessage:

The driver for this device was not installed. (Code 28)

There a no suitable drivers for this device.

Click on "update drivers" for finding the right drivers.

Hardware-IDs:

ACPI\VEN_SMB&DEV_0001
ACPI\SMB0001
*SMB0001

Problemcode:

0000001C

The device ACPI\SMB0001\3&2411e6fe&0 was configuered.

driver name: null
Classes-GUID: {00000000-0000-0000-0000-000000000000}
driver date:
driver version:
driver provider:
driver part:
driver status: 0x0
suitable device-ID:
device was updated: false

There could be a few translation mistakes because I translated my error messages from german to english.

Many thanks in advance and greetings

Santa

[TheOldMan]

See THIS THREAD for the answer.

[Paul_Tikkanen · Accepted solution]

Hi, Santa:

You need this driver...The W10 driver from your notebook's support page should also contain the drivers for W8.1 and W7...

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75629.exe

[SantaChristina]

Thank you very much for your very fast and competent support. sp75629.exe solved my problem in no time.

[Paul_Tikkanen]

You're very welcome.