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‎03-19-2021 07:37 PM

HP Recommended
Product: Example: Pavilion 6530HPLaptop 17 by 3'xxx
Operating System: Microsoft Windows 10 (64-bit)

I do not know how to get drive 😧 to play {run} my DVDs.  Sometimes it works, but I have not found a consistent setting. I suspect that I am the problem, but a solution evades me.

1 REPLY 1

‎03-20-2021 12:34 PM

HP Recommended

@8765 

IF it was simply hardware or software, then it would either always work, or always fail.

 

IF it is intermittent, that implies that the laser lens is dirty and sometimes has problems reading some disks.

 

You need to look online for a DVD laser cleaning kit.  The contain a disk with tiny plastic fibres on it such that when the disk spins, the fibres rub against the laser lenses and clean them.



I am a volunteer and I do not work for, nor represent, HP
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