Mouse and Keyboard Stop Working After Sleep Mode (HP Victus and USB C Dock G5)

[Smoulder]

Hello.

I recently bought an HP Victus gaming laptop and got an HP USB C Dock G5  to support the peripherals. I have this issue where if the computer goes to sleep, it stops registering anything connected to the dock except for the monitors. 

1. Comp is up. Mouse and Keyboard (plugged into dock) work

2. Comp goes to sleep zzz.

3. Wake Comp up

4. Mouse and keyboard aren't registering movement but monitors are up. Laptop trackpad works

5. Unplug and Replug USC C connecting USB C Dock G5 

6. Mouse and Keyboard work again

Please help. I am running out of ideas. Thanks! 

Specs: 

15.6" 

Ryzen AI 7 350 2.0 GHz

Geoforce RTX 5060

8 GB GDDR7

16 GB DDR5-5600 RAM

Windows 11 

[Garp_senchau]

@Smoulder, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update Drivers

Make sure the USB-C Dock, GPU, and chipset drivers are all updated. Check HP’s website for any updates.

Change Power Settings

Disable USB Selective Suspend:

Go to Control Panel > Power Options > Change plan settings > Change advanced power settings > USB settings > USB selective suspend setting > Set it to Disabled.

Disable Fast Startup:

Go to Control Panel > Power Options > Choose what the power buttons do, then uncheck Turn on fast startup.

USB Power Settings

In Device Manager, right-click on USB Root Hub under Universal Serial Bus Controllers and go to Properties > Power Management tab. Uncheck Allow the computer to turn off this device to save power.

Try a Different USB-C Port or Cable

If possible, try a different USB-C port or cable to connect the dock.

Check for Windows Updates

Go to Settings > Windows Update and make sure everything is up-to-date.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,