Multiple software & driver updates failing

[IdrisAdams]

Hi, 
In the HP support assistant and the subsequent section for software & driver updates, there are multiple updates available. When I try to download the updates for the "Elan Touchpad Driver", the "Genesys card reader driver" and the "Realtek Local Area Network (LAN) driver" they always fail. 

I recall this also happened earlier in the year and maybe even late last year and I just left it. 

Any fix or possible reasons for this? 
Thanks,
Idris

[asmita6658 · Accepted solution]

Hi @IdrisAdams

Welcome to the HP Support Community. I'd be happy to assist you with the HP Support Assistant. 

Please try these steps -

1. Turn off antivirus software and the firewall.

2. Go to the HP Customer Support website. Enter your product number to find an updated version of HP Support Assistant for your computer.

3. Download and install the latest version of HP Support Assistant.

4. Restart the computer to complete the installation process.

   When the system restart is complete, the HP Support Assistant  icon displays on the task bar.

5. Click the HP Support Assistant  icon to open the application and try updating. 

If the issue still persists, try re-installing the HP Support Assistant -

1. In Windows, search for an open Uninstall a program.

2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

3. Click Yes on the Programs and Features screen to confirm that you want to uninstall HP Support Assistant. Restart your computer to complete the process.

4. When the uninstall process is complete, open a Web browser and go to the HP Support Assistant website.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[IdrisAdams]

Hi Asmita, 

The first solution you provided appears to have worked and the three drivers have now installed successfully. 

Thanks for your help!

Idris

[asmita6658]

Hi @IdrisAdams

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!