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‎11-25-2019 02:25 PM

HP Recommended
Product: F2E14UA
Operating System: Chrome OS

My Chromebook is saying, "Chrome OS is missing or damaged. Please insert a recovery USB or SD card."I have tried to make a flash drive but it does not wroke, it always says, "An unexpected error has occurred..."What do I do I've been trying to look for answers on youtube but nothing, I'm starting to lose hope for this computer.

Angel
1 person had the same question
2 REPLIES 2

‎11-28-2019 04:56 AM

HP Recommended

@AngelEagle714,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Chrome OS.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-chromebook-14-q000/5409589/model/6709458/document/c03665293

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎12-12-2019 07:51 PM

HP Recommended

Sorry if this doesn't help as i'm not very experienced with Chrome Os, however you might want to see if this link: Chrome Os Recovery (Google)  can help.

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