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‎03-29-2025 10:23 PM

HP Recommended

HP elitebook 830 G5, screen is black, charging light glows when plugged in. When trying to hard reset caps button glows for a few seconds before turning off. Need help!

1 REPLY 1

‎11-20-2025 02:28 AM

HP Recommended

@09AM 

We appreciate you reaching out to the HP Support Community!

Thank you for reaching out to the HP Support Community! I understand that your HP EliteBook 830 G5 powers on but shows a black screen, and you’ve noticed the charging light, along with a brief Caps Lock light during a hard reset attempt. Don’t worry, I’ll help you work through this issue step-by-step. I’ve shared a link that will guide you through some basic troubleshooting steps for a black display. Please try these steps and let me know how it goes.


If you need any further assistance, feel free to update us. We’re here to help!

I am an HP Employee. Although I am speaking for myself and not for HP.
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